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Frequently Asked Questions
We have categorized the most frequently asked questions below. If you cannot find the answer you are looking for, you can reach out to us via our Contact page.
Accommodation and Dining for Guests
Where can my guests from out of town stay?
The hotel offers 403 rooms and suites to wedding guests at a special rate. For guests staying for a few days, Prime Istanbul Residences within the same complex is a suitable alternative.
Can I arrange a small family dinner before the wedding?
Yes. Shish Ocakbaşı, located within the complex and serving with real charcoal, is often preferred for family dinners and welcome evenings.
Privacy and Personal Data
Is my personal information secure?
Yes. Your data is processed and protected under the scope of the Law No. 6698 on Personal Data Protection (KVKK). See our Privacy Policy and KVKK Information Text for more details.
How can I request the deletion of my records?
You can send your request to [email protected] and ask for the deletion of your records. Records that are subject to legal retention obligations will be stored in a limited manner until the retention period expires.
How do I opt-out of receiving commercial communications?
You can unsubscribe with a single click using the link at the bottom of each communication or contact us directly.
How can I manage cookies?
You can change your preferences at any time using the "Cookie Settings" button on our Cookie Policy page.
Communication and Collaboration
How can I reach you?
You can contact us via +90 212 411 10 00 or [email protected]. Alternatively, filling out the form on our Contact page is sufficient.
How long will it take to receive a response to my requests?
Messages are read during office hours and are typically answered within the same business day.
